Call Center Training e-Tenders

The bid notice states that the time of completion is 60 sixty days.

The bid documents consist of qualification information and eligibility criteria of bidders.

If the bidder withdraws his bid within the validity period, the government may forfeit the earnest money. If the bidder fails to commence the work on the 15th day after the written order, the government may forfeit the earnest money.

The bidder, at the bidders own responsibility and risk, is advised to visit and examine the site of work and its surroundings and obtain all information that may be necessary for preparing the bid for entering into a contract, for construction of the work. The costs of visiting the site shall be at the bidders own expense.

The estimated cost is s. 19, 50, ****.

The bid notice states ime of completion: 60 sixty days.

The bid documents consisting of qualification information and eligibility criteria of bidders can be seen in the website https:tripuratenders. gov. in

The government shall, without prejudice to any other right or remedy, be at liberty to forfeit the earnest money if the bidder withdraws his bid within the validity period or fails to commence the work on time.

The bidder, at the bidders own responsibility and risk, is advised to visit and examine the site of work and its surroundings and obtain all information that may be necessary for preparing the bid for entering into a contract, for construction of the work.

The bid notice states estimated cost: rs. 19, 50, ****.

All quoted items should be delivered at BEL Bangalore within 10 weeks from the PO date. Implementation activity at BEL Bangalore, including integration with existing infrastructure, should be completed within 8 weeks from delivery. Implementation activity at other BEL locations shall be completed within 4 weeks of receipt of items at respective locations.

40% payment of the purchase order will be released after delivery, inspection (JRI), and submission of an EPG (Earnest Payment Guarantee) of 5% of the PO value, valid till the warranty period. The balance 60% payment will be released after the successful installation and commissioning of all deliverables as per the scope mentioned in the RFP. Payment for RE (Resident Engineer) and CAMC (Comprehensive Annual Maintenance Contract) charges will be released quarterly in arrears.

The bidder shall provide a comprehensive onsite warranty and CAMC for a period of 8 years from successful installation and commissioning of supplied items. The comprehensive warranty and AMC services shall include software services, software upgrades, security patching, and hardware services as applicable.

The following will be considered for awarding the tender to the overall L1 bidder: supply of items (hardware, software, licenses), deployment, installation, commissioning, resident engineer charge for 3 years, CAMC charge for gateways for 3 years, CAMC charges for complete infrastructure for 5 years. All above activities/items should be read inline with RFP requirements.

Bidder should be present in India, have a valid ISO **** certification, have supplied/implemented an IP telephony system (including IP PBX, voice gateways) for a single customer project within India, having **** IP phones or more in the last 8 years, or have supplied/implemented an IP telephony system for two customer projects within India, each having **** IP phones or more in the last 8 years. The bidder should have a dedicated technical support center in Bangalore, be an authorized partner of the proposed OEM, and have a back-to-back agreement with the OEM.

If the bidder fails to maintain the guaranteed uptime, penalty based on the level of availability of uptime will be deducted as under: 99% and above: NA; ****: 5% of notional call control server, warranty charges for 1 firewall, voice gateways each failure; ****: 10% of notional meeting server, warranty charges for 2 firewalls, voice gateways each failure; less than 90%: 100%.